eb9 Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected, processed, and stored by eb9 ("we", "us", "our", "the Platform") in connection with your use of the eb9 website at https://eb9.onl and all related services, including account registration, deposits, withdrawals, gameplay, customer support interactions, and marketing communications.

By registering an eb9 account or continuing to use the eb9 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy forms an integral part of the eb9 Terms & Conditions, which govern your overall use of the platform.

eb9 is committed to handling your personal data with the highest standards of care, transparency, and security. We will never sell your personal data to unaffiliated third parties for their own independent marketing purposes. We collect only the data necessary to provide, maintain, and improve our services to you.

Your Privacy, Summarised

The feature cards below highlight the most important aspects of this Privacy Policy. They do not replace the full text — please read all sections carefully.

2. Personal Data We Collect

eb9 collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browser when you visit our site, and from trusted third-party partners such as identity verification providers and payment processors. The categories of personal data we collect are described below.

eb9 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data beyond what is strictly required for identity verification purposes under applicable law. If you believe we have inadvertently collected such data, please contact [email protected] immediately.

3. How eb9 Uses Your Data

eb9 uses your personal data only for clearly defined, legitimate purposes. We will never use your data in a manner that is incompatible with the purpose for which it was originally collected. The primary purposes for which we process your data are as follows:

4. Data Sharing and Disclosure

eb9 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We share your data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and card network processors receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by financial data protection requirements.
• Identity Verification Partners: Third-party KYC (Know Your Customer) providers receive identity documents and photos you submit for age and identity verification. These partners are contractually bound to process your data only for the purpose of verification.
• Fraud Prevention Services: Anonymised or pseudonymised usage and technical data may be shared with fraud detection platforms to identify suspicious activity patterns across the industry.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymised player identifier and gameplay session data in order to deliver game content and resolve technical disputes.
• Legal and Regulatory Authorities: eb9 will disclose personal data to law enforcement agencies, regulators, or courts where required by applicable law, a valid court order, or a binding regulatory demand. We will notify you of such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of eb9's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms that will apply.

All third parties with whom eb9 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with eb9's written instructions and applicable data protection law.

5. Cookies and Tracking Technologies

eb9 uses cookies and similar tracking technologies (local storage, session storage, pixel tags) to operate the platform, remember your preferences, keep your session secure, and gather aggregated analytics about how players use the site. The following categories of cookies are used on eb9:

You can control cookie behaviour through your browser settings. Please note that disabling non-essential cookies does not affect your ability to play games or manage your account, but some personalisation features may not function as expected. eb9 does not use third-party advertising cookies or behavioural targeting cookies that track you across external websites.

6. Data Retention

eb9 retains your personal data only for as long as is necessary for the purposes for which it was collected, or for the period required by applicable law, whichever is longer. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your eb9 account and for a period of at least five (5) years following account closure, in line with financial record-keeping requirements.
• Transaction Records: Deposit, withdrawal, and betting transaction records are retained for a minimum of seven (7) years to satisfy financial audit and AML compliance obligations.
• Identity Verification Documents: KYC documents (NID copies, passport scans) are retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Support Communications: Customer support records are retained for three (3) years following resolution, or longer where the subject matter relates to an unresolved dispute or potential legal claim.
• Marketing Data: If you have opted in to marketing communications, your marketing preferences are retained until you withdraw consent. Following consent withdrawal, the opt-out record itself is retained indefinitely to prevent accidental re-subscription.
• Analytics Data: Aggregated, anonymised analytics data may be retained indefinitely as it can no longer be linked to any individual player.

When personal data is no longer required and the applicable retention period has expired, eb9 will securely delete or irreversibly anonymise it so that it can no longer be associated with any identifiable individual.

7. Your Data Rights

As an eb9 player, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] with sufficient information to identify your account. eb9 will respond within a reasonable timeframe, and in any event within thirty (30) calendar days of receiving a verifiable request.

8. Data Security Measures

eb9 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the eb9 platform is encrypted in transit using industry-standard TLS protocols.
• Encrypted Data Storage: Sensitive data fields, including identity document references and payment method details, are encrypted at rest on eb9's servers.
• Access Controls: Access to personal data within eb9's systems is restricted on a strict need-to-know basis. Staff with access to personal data undergo regular data protection training.
• Firewalls and Intrusion Detection: eb9's infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems.
• Regular Security Audits: eb9 conducts periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Incident Response Plan: In the event of a confirmed data breach that poses a risk to player rights, eb9 will notify affected players and relevant authorities within the timeframe required by applicable law.

While eb9 takes every reasonable precaution to protect your data, no digital platform can guarantee absolute security against all possible threats. You also play a role in keeping your data safe — use a strong, unique password for your eb9 account and never share your login credentials with anyone.

9. Children's Privacy and Age Restriction

The eb9 platform is strictly for adults aged 21 years and above. eb9 does not knowingly collect personal data from any person under the age of 21. Registration requires a declaration of age eligibility, and eb9 may request government-issued identification to verify this declaration at any time.

If eb9 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and permanently close the associated account. Parents or guardians who believe their child may have registered an account on eb9 should contact [email protected] immediately, providing the registered email address or mobile number so that we can investigate and act promptly.

10. Third-Party Links and Services

The eb9 platform may contain references to third-party services, such as game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) whose games are embedded within the platform, and payment networks (bKash, Nagad, Rocket, Upay, Visa, Mastercard) through which transactions are processed. These third parties operate their own platforms and are governed by their own privacy policies.

eb9 is not responsible for the privacy practices or content of any third-party service accessed through our platform. We recommend that you review the privacy policies of any third-party service you interact with, particularly when entering payment credentials directly into a third-party gateway. eb9 will never ask you to enter payment credentials into a page that is not part of the official eb9 platform at https://eb9.onl.

11. Changes to This Privacy Policy

eb9 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players by email to the address on file, or via a prominent on-screen notification upon your next login. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the eb9 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the platform and contact [email protected] to request account closure and data deletion in accordance with Section 7.

12. How to Contact eb9 About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data eb9 holds about you, please reach out to our support team. All privacy-related enquiries are handled by trained staff who are equipped to assist you with data access requests, rectification requests, deletion requests, and complaints.

Email: [email protected] (plain text — not a clickable link). Our support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within thirty (30) calendar days.

If you are dissatisfied with eb9's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority or competent court in your jurisdiction. eb9 will cooperate fully with any lawful regulatory investigation.