Responsible Gaming at eb9
Your wellbeing comes first. eb9 provides tools, resources, and guidance to help you stay in control of your gambling — every session, every day.
Gambling Should Always Be Fun
At eb9, we believe that gambling is a form of entertainment — not a way to make money or escape from problems. For the vast majority of our players across Bangladesh, whether they are enjoying a BPL cricket bet, spinning the reels on slots, or testing their luck at the live casino, gambling remains a fun and controlled leisure activity. We want to keep it that way.
Responsible gaming is not just a policy document at eb9 — it is a core part of how we build and operate our platform. We have invested in practical tools that put real control in your hands: deposit limits, session timers, cooling-off periods, and a full self-exclusion programme. We also train our support team to recognise the early warning signs of problem gambling and to respond with care and without judgement.
This page explains everything you need to know about gambling safely on eb9. If at any point you feel that gambling is no longer fun or is causing you distress, please use the tools described below or contact our support team at [email protected] (plain text — not a clickable link) for immediate assistance.
Quick reminder: eb9 is for adults aged 21 and above only. Underage gambling is strictly prohibited. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling sites.
Six Pillars of Safe Play
These six principles guide how eb9 approaches responsible gaming across every part of the platform.
Play for Fun
Gambling is entertainment. Never chase losses or treat bets as a source of income.
Set a Budget
Only gamble with money you can afford to lose. Use eb9's deposit limits to stay within your budget.
Manage Your Time
Set session time limits so you never spend more time at the tables than you planned.
Self-Exclusion
If you need a break — short or long — eb9's self-exclusion tool blocks your account immediately.
Know the Odds
All games at eb9 operate on certified RNG outcomes. The house always has an edge — be informed.
Seek Support
Our support team is available 24/7. Reach out anytime at [email protected] if gambling feels out of control.
Tools to Stay in Control
eb9 provides a full suite of responsible gaming tools accessible directly from your account settings. You do not need to contact support to activate most of these — they are built into the platform so you can act immediately whenever you feel the need.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. You can decrease your limit instantly; increasing a limit takes 24 hours to take effect — giving you a cooling-off window before the higher limit applies.
Session Time Limits
Set a maximum session duration — for example, 60 or 90 minutes. When your session timer expires, eb9 will display a reminder prompt. If you do not interact with it within two minutes, the session ends automatically and you are logged out.
Reality Check Reminders
Enable periodic on-screen reminders at intervals of your choosing (e.g., every 30 minutes). Each reminder shows how long you have been playing in your current session, your net win/loss, and a prompt to either continue or end the session.
Cooling-Off / Time-Out
Take a short break from gambling without fully closing your account. Choose a time-out period of 24 hours, 7 days, or 30 days. During a time-out your account is suspended — you cannot deposit, bet, or access games — but you can still withdraw any remaining balance.
Self-Exclusion Programme
For a more serious break, eb9's self-exclusion tool lets you close your account for a minimum of 6 months, up to 5 years or permanently. Once activated, self-exclusion takes effect immediately. eb9 will also suppress all marketing communications to you for the duration. Self-exclusion cannot be reversed before the chosen period expires — this protection is intentional.
How to access these tools: Log in to your eb9 account → navigate to Account Settings → select Responsible Gaming. All tools listed above are available in that section. If you have difficulty locating them, contact support at [email protected] and our team will guide you through the process immediately.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. eb9 encourages all players to periodically reflect on their gambling habits. The following are common warning signs that gambling may be becoming a problem:
- You spend more money gambling than you originally planned, and find it difficult to stop once you have started.
- You chase losses — continuing to gamble in order to win back money you have already lost.
- Gambling is occupying a large portion of your thoughts, even when you are at work, studying, or spending time with family.
- You are borrowing money, selling possessions, or neglecting essential expenses (rent, food, utilities) in order to fund gambling.
- You are hiding your gambling activity from friends or family members, or feeling guilty or ashamed about the amount you gamble.
- Gambling has begun to negatively affect your relationships, employment, academic performance, or mental health.
- You feel restless, irritable, or anxious when you are not gambling, or when you try to reduce or stop gambling.
- You have previously tried to stop or cut back on gambling but have been unsuccessful in doing so.
If you recognise any of these signs in yourself: Please do not wait. Use eb9's self-exclusion tool immediately and reach out to our support team at [email protected]. Asking for help is the strongest move you can make.
Quick Self-Check
Honest self-reflection is the first step toward healthier gambling habits. Take a moment to answer the following questions honestly. These are not scored — they are simply prompts to help you think about your current relationship with gambling.
1. Do you gamble with money that is intended for essential living expenses?
2. Have you ever tried to win back money you lost by placing more bets?
3. Do friends or family ever express concern about your gambling?
4. Do you feel that gambling has negatively impacted your daily life?
If you answered "Often", "Regularly", or "Yes, frequently" to any question above, we strongly encourage you to use the self-exclusion tool in your account settings or contact our support team right away at [email protected].
How to Get Help — Step by Step
If you believe gambling has become a problem for you or someone you care about, follow these steps to take immediate action. eb9's support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).
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1
Acknowledge the Problem
Recognising that gambling has become harmful is the most important first step. Be honest with yourself — there is no shame in seeking help.
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2
Activate Self-Exclusion Immediately
Log in to your eb9 account, go to Account Settings → Responsible Gaming, and activate the self-exclusion tool. This takes effect immediately and blocks all gambling activity on your account.
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3
Contact eb9 Support
Email our support team at [email protected] (plain text — not a clickable link). Our responsible gaming specialists will assist you with account restrictions, pending withdrawals, and any other account matters, with full confidentiality.
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4
Speak to Someone You Trust
Talk to a trusted family member, friend, or colleague. Having social support significantly improves recovery outcomes. You do not have to go through this alone.
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5
Seek Professional Support
Consider speaking with a licensed counsellor or mental health professional who has experience with behavioural addictions. Professional guidance provides structured, evidence-based strategies for regaining control.
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6
Block Access on All Devices
Use free parental control or app-blocking software on your phone, tablet, and computer to prevent access to gambling websites during your recovery period. This adds an important additional layer of protection.
Keeping Under-21s Safe
eb9 enforces a strict minimum age of 21 years for all players. Age verification is conducted during the registration process and may be repeated at any point — particularly before processing a first withdrawal. Any account found to belong to a person under 21 will be closed immediately and all funds returned.
Parents and guardians in households where children or teenagers have access to devices used for online gambling are strongly encouraged to take the following precautions:
- Install reputable parental control software (such as NetNanny, Bark, or similar tools available in Bangladesh) to block access to gambling websites and apps.
- Never share your eb9 account credentials, mobile wallet PINs (bKash, Nagad, Rocket, Upay), or payment card details with anyone under 21.
- Enable device-level screen time controls (available on both Android and iOS) to restrict the hours during which gambling-related apps can be accessed.
- Have open conversations with young people in your household about the risks associated with gambling, including addiction, financial loss, and the misleading nature of "easy money" narratives.
If you suspect that a minor has accessed the eb9 platform using a shared device or an adult's credentials, contact [email protected] immediately. eb9 will investigate and act promptly.
Tips for Staying in Control
The following practical habits help eb9 players enjoy gambling as a fun leisure activity without it becoming harmful. These are not rules — they are tried-and-tested strategies recommended by responsible gaming experts worldwide.
- Decide your budget before you start. Set aside a fixed amount — your "entertainment budget" — and treat it the same way you would treat a cinema ticket or a restaurant meal. Once it is gone, the session ends.
- Never gamble under the influence. Alcohol, fatigue, or emotional distress impairs judgement and leads to larger, riskier bets than you would normally place.
- Take regular breaks. Stand up, stretch, have a glass of water. Breaks help you assess whether you are still enjoying the session or just playing on autopilot.
- Accept losses as the cost of entertainment. Every bet carries risk. When you lose, remember that the money was your entertainment budget — it was already "spent" the moment you placed the bet.
- Keep gambling in balance. Make sure gambling is just one of many leisure activities in your life — not the primary one. Healthy hobbies, social connections, and physical activity all contribute to wellbeing and reduce the risk of dependency.
- Use eb9's tools proactively. Do not wait until gambling feels out of control to set a deposit limit or session timer. Setting these limits when you feel in control is the most effective time to do it.
Play Responsibly with eb9
Ready to enjoy eb9's games with healthy limits in place? Explore our cricket betting, slots, and live casino — or review our FAQ for more information on account tools.
21+ only. Gambling can be addictive — please play responsibly.